Is Super.com Legit or a Scam? What You Must Know

Q: What should I do if my Super.com hotel booking isn’t recognized?

If a booking is not found at check-in, contact Super.com ’s support team right away through the app or website. Some reviews mention this issue, so it’s smart to call the hotel directly before your trip to confirm the booking. Keep your confirmation email handy just in case.

What is Super.com?

Super.com is a company that provides an app-based platform that helps people save money on hotel bookings, everyday shopping, and more. Users can earn money via cashback, unlock even bigger discounts with a Super+, and build credit using the Super Card. There’s no hard credit check to apply.

The company started out in 2016 as Snapcommerce and later rebranded to Super.com. Backed by notable investors, it has grown into a go-to app for savings and rewards by many people.

Is Super.com Legit?

Website and App Security

The company uses SSL encryption.

Available on app stores with strong download numbers.

Follows protocols for secure online transactions.

Transparency and Trust Signals

Free and premium plans.

Make sure to read the fine print to avoid surprises.

Customer service may be slow and inconvenient for free plans.

User Experiences: Reviews and Complaints

Positive Reviews (5 Stars)

Big savings on travel. Many users say they found great hotel deals through Super.com and saved money.

Flexibility. Some users praise them for being able to cancel and rebook if they make a mistake with dates.

Easy to use. People say it’s easy to find great deals quickly with the app.

Negative Reviews (1 Star)

Slow customer service. Some people claim that with Super.com it takes a lot of time to resolve unique issues.

Payment issues. Other people claim that Super.com doesn’t pay the hotels their money and people can’t get in.

Billing issues. Some people say they start billing them for Super+ even though they never joined the program.

*Information in this section was taken from Trustpilot in May, 2025

Pros and Cons of Super.com

Pros of Super.com

Legit and well-funded company

Real savings on hotel bookings and travel deals

Super+ lets you earn rewards even faster

Easy-to-use app with personalized offers

You can get the Super Card to help boost credit over time

Cons of Super.com

Some users report surprise charges from Super+

Customer service gets mixed reviews for speed and help

Refunds may take time or require extra steps

Certain deals lack clear information

Comparing Super.com to Competitors

Feature	Super.com	Expedia	Booking.com	Rakuten
Discounts	Big hotel discounts	Competitive travel deals	Wide range of hotel discounts	Cashback on purchases
Membership perks	Super+, cashback, and perks	Expedia Rewards program	Genius loyalty program	Rakuten Cash Back
Trust ratings*	4.4 on Trustpilot	1.2 on Trustpilot	2.5 on Trustpilot	4.5 on Trustpilot
Ease of use	User friendly app and website	Comprehensive booking platform	Extensive search filters	Simple cashback process
Customer service	Mixed reviews on responsiveness	Must sign up to get help	24/7 customer support	Contact form

*Information was taken from Trustpilot in May, 2025

Tips for Using Super.com Safely

Watch for surprise charges

Always double-check the final price at checkout. If you’re signing up for Super+, know it’s a paid subscription after the trial.

Cancel carefully

Only book hotels or services with clear cancellation terms. Read the fine print before you buy, and try to cancel as early as possible if plans change.

Use Super+ wisely

Super+ can give extra cashback, but only if you use it often. If you’re not booking regularly, the monthly cost may not be worth it.

Final Verdict: Is Super.com Worth It?

Super.com is a legit platform with real savings, cashback rewards, and a helpful debit card for building credit.

For many users, it delivers on its promise, especially if you’re booking hotels or shopping through the app often to earn rewards. But it’s not perfect. Some users have had issues with refunds, customer service, or surprise charges.

It’s good for you, if:

You’re a budget traveler who looks for deep hotel discounts.

You shop often and want to earn money through cashback rewards.

You’re trying to improve your credit situation.

You may want to avoid it, if you:

Need fast and reliable customer service.

Won’t use it enough to justify the membership cost.

Are uncomfortable with complex terms or refund processes.

Have questions?

We’ve got answers. The most common questions answered in one place.

Does Super.com charge hidden fees or enroll you in subscriptions?

Some users have reported being surprised by a membership fee after the trial period ends or without even subscribing to it. Super.com offers paid membership called Super+, which allows you to earn rewards, get better savings opportunities, and get a Super Card that usually doesn’t require a hard credit check.

But if you don’t cancel before the trial ends, the company may automatically charge you. Always read the website’s terms to avoid unexpected membership fees.

What should I do if my Super.com hotel booking isn’t recognized?

If a booking is not found at check-in, contact Super.com’s support team right away through the app or website. Some reviews mention this issue, so it’s smart to call the hotel directly before your trip to confirm the booking. Keep your confirmation email handy just in case.

How do I cancel a Super+ subscription or get a refund?

To cancel your membership, log into the app or website, go to your account settings, and follow the cancellation steps. If you’re eligible for a refund, you’ll need to request it following their rules and instructions. Some reviews mention delays or confusion around refunds, so act quickly.

Are the discounts on Super.com actually real?

Yes, Super.com offers real savings, especially on hotel bookings. Users can earn money rewards via cashback and get discounts through Super+. While many customers report big savings, others say certain offers come with confusing fees or unclear terms.

That’s why checking the website or app for current deals and reading reviews is important. Don’t focus completely on the promise that you can earn rewards and get big savings opportunities, check the fine print as well.