
Net Promoter Score Calculation: Key to Customer Satisfaction
Net Promoter Score (NPS) is a customer satisfaction metric that’s calculated using (usually) a single question and a 1-10 score. It’s one of the simplest and resource-effective ways to source strategic business information directly from your customers. Due to the simplicity and ease-of-implementation, NPS is used by ⅔ of Fortune 1000 companies in the world. […]
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