Is User Interviews Legit? Honest Review for 2025

What is User Interviews?

User Interviews is a legitimate platform researchers use to connect with participants for user research. The platform makes scheduling and communication with research participants easy, allowing research teams to focus on gathering insights rather than planning logistics

Users can choose from different User Interviews studies, including surveys, one-on-one interviews, and focus groups. All in all, this platform serves a wide range of users, from UX researchers to marketers, and provides access to different participant demographics.

Is User Interviews Legit?

Website Overview

The platform holds strong ratings on review sites like Trustpilot and G2

User Interviews work with companies like Adobe, Spotify, and Amazon

Users generally report helpful, responsive support for resolving issues or questions

Usability & Trust Signals

Users sometimes report limited study availability

A small number of participants have reported receiving frequent emails or reminders

Some participants report delays in receiving incentives

How Does User Interviews Work?

Sign Up and Create a Profile

Start by signing up on the User Interviews website. After that, you’ll be asked to fill out your profile with information like job, demographics, and interests to match you with suitable studies

Complete Screener Questions

Once your profile is set up, you’ll be able to look through available studies to which you apply and then get invited. This process can also involve screener questions

Get Invited and Schedule a Session

If you qualify for a specific study, you’ll receive an invitation to schedule a time for interviews, focus groups or a link to complete a survey

Participate and Get Paid

After successfully completing a study, the platform will reward you with incentives. User Interviews pay options include PayPal, cash, and different gift cards

User Experiences of Upside: Reviews and Complaints

Positive Reviews (5 Stars)

Reliable payments. Many participants state that payments are consistent and usually arrive within a few days.

Interesting, well-run studies. Participants enjoy sharing feedback on real products.

Easy scheduling and reminders. Users are happy about the clear scheduling process.

Negative Reviews (1 Star)

Low qualification rate. Some users report applying to many studies with a low selection rate.

Study availability varies. Others mention that opportunities heavily depend on their demographic or profile.

Occasional communication issues. A few users have reported delayed responses from researchers or unclear instructions.

*Information in this section was taken from Trustpilot in June, 2025

How Much Does User Interviews Pay?

Typical payout ranges	~$30–60/hour for general studies ~$100+/hour for specialized professionals
What affects your earnings	Study type, your profile (skills, job title), and study length
Payment timelines	Usually within 2–3 days, but can take up to 10 business days
Earning expectations	Earnings are real, but depend on professionals and niche fields

*Information in this section was taken from Trustpilot in June, 2025

Pros and Cons of User Interviews

Pros of User Interviews

Many studies offer high compensation, especially for niche topics or professional insights

Participants can choose the time when to apply and complete User Interviews studies

User Interviews review all participants and do a great job at matching the right users to fitting research studies

Cons of User Interviews

Many users apply for the same studies, so getting selected can be challenging

New opportunities aren’t always consistent and depend on user profiles and demographics

While most payments are processed on time, some users report delays

Alternatives to User Interviews

Feature	Pawns.app	dscout	UserTesting	Prolific	Respondent.io	User Interviews
Key features	Internet sharing, paid surveys, and mobile games	All-in-one research platform for in-depth studies	Video feedback, fast turnaround	Academic and general population studies	Wide range of professional participants	Low-barrier entry usability testing
What makes it stand out	Multiple ways to earn with a low cash-out threshold	Real-time insights and an advanced selection process	Quick usability feedback with recordings	Transparent participant info & ethics	High-quality B2B and niche audiences	Easy participant management and scheduling
Best for	Users looking for different earning opportunities	Focused, in-depth research	UX/UI testing and product feedback	Academic studies and surveys	Research that requires expert insights	General user research and interviews

*Information was taken from Trustpilot in June, 2025

Tips to Maximize Earnings with User Interviews

Optimize your profile for more matches

Keep your profile detailed and update it regularly to get matched with more studies.

Be clear and honest when answering screener questions

These question surveys help find the right participants, so make sure you’re genuine with your answers.

Be polite, communicative, and show up on time

Treat every study professionally to stand out and increase your chances of being picked for future studies.

Stay active

There are many participants, so if you want to be selected for studies, you have to be active on User Interviews.

Final Verdict: Is User Interviews Worth It?

Our User Interviews review shows that this platform is a great place where researchers and participants can easily connect and help improve services or products by providing feedback

One of the best things about this platform is that it offers great flexibility with low barrier-to-entry, where all you have to do is share your thoughts and experiences. That being said, there are some considerations to note before engaging with User Interviews studies.

It’s good for you, if:

Have experience or insights in a specific field

You’re looking for flexible ways to make extra money

Don’t mind applying to several studies to get selected

You may want to avoid it, if you:

Want a steady, reliable income

Don’t often qualify for targeted or niche studies

Prefer not to share personal or professional info in screeners

Have questions?

We’ve got answers. The most common questions answered in one place.

Is User Interviews available outside the U.S.?

Yes, User Interviews is available outside of the US, so you can definitely sign up and use this platform. If you want to participate, however, note that since most research studies are US-based, study availability can be limited.

How long does it take to get paid after completing a study?

Usually, whenever research participants complete surveys or provide feedback, payment arrives anywhere between 5 to 10 business days. User Interviews pay users in gift cards, PayPal, and other methods, though the payment speed depends on the researchers.

What should I do if I don’t qualify for any studies?

The increased popularity of online surveys and remote research can indeed make it challenging to land opportunities. Here’s a brief list of key things you should focus on to get selected for your next study:

Keep your profile updated with accurate job, demographic, and interest info.
Be patient and consistent, screeners can be competitive, but new studies are posted regularly.

Apply to a variety of studies to improve your chances of matching with one.